Use a trusted QR displayed by the merchant and avoid codes that look taped-over or replaced.
Confirm merchant name and amount on the payment confirmation screen before sending.

When paying with QR, verify the merchant name, amount, and currency before confirming. Avoid paying if the QR label looks altered or the payment screen shows unexpected details.

This site is an informational guide for PayMaya QR / Maya QR usage patterns. Always confirm the latest steps inside your wallet app, because screens and menus can change.

This page explains: Troubleshooting tips when the PayMaya / Maya app does not scan a QR code.

What is PayMaya QR?

PayMaya is now Maya, so many instructions mention both names for clarity.

It commonly refers to Maya (formerly PayMaya) QR-based payments, including scanning a merchant QR to pay and sharing your QR to receive money.

QR payments usually start from Scan to Pay, then you confirm details before submitting.

How do I pay with Maya QR?

Try a different distance, wipe the camera lens, and ensure the QR is not reflective.

Open the Maya app, choose Scan to Pay, scan the merchant QR, and confirm the details shown on-screen.

How do I get my own QR to receive money?

In many wallets you can open the receive/request feature to display your personal QR, then share it as an image for others to scan.

Can someone send money using a saved QR image?

Some flows let the sender choose a QR image from the phone’s gallery/photo library, then proceed to send.

If the QR is on a screen, increase brightness and avoid glare.

Why won’t the app scan the QR code?

Common causes include low light, blurry codes, camera permission issues, outdated app versions, or damaged/low-contrast QR prints.

Use a trusted QR displayed by the merchant and avoid codes that look taped-over or replaced.

Confirm merchant name and amount on the payment confirmation screen before sending.

Do not share screenshots that contain sensitive account details.

If paying online, prefer QR images coming directly from the checkout page, not forwarded messages.